Customer Service

Ordering Information

Ordering By Phone: 212-532-6821

Ordering By Fax: 212-213-6409

When placing an order by phone or fax, please include: Item number and Description, as well as color and size of your items, if applicable. To make changes to an order, address, or payment information OR to cancel an order, please contact Customer Service at 212-532-6821

Orders placed online will be confirmed via an auto-generated confirmation email. Orders placed by phone or fax will be confirmed via email, upon customer’s request. We may require minimum purchases, as we are a wholesale corporation selling to businesses. This minimum is also to protect our customers who resell our products. Also, due to circumstances beyond our control, prices may sometimes change without notice. We reserve the right to correct any typographical errors on our web site.

Payment Information

Regular Orders:

We accept MasterCard, Visa, Discover, American Express, and PayPal. Checks or money orders in US currency or drawn on US Banks are accepted as a prepayment option for pre-authorized customers.

Purchase Orders:

Credit terms are automatically granted to local, State and Federal Government Institutions (Public Schools, Hospitals, Municipalities, etc) ordering on a signed and approved official Purchase Order. Terms are Net 30 days.

Purchase Orders For New Accounts - Purchase orders cannot be placed on account until a Credit Application is submitted and approved. To establish credit terms, please request and submit a Credit Application. Once approved, you will be able to order with Net 30 terms. You must be an established business, institution, or organization to be eligible for credit terms. Due to the length of time required to process initial credit applications, first time orders from customers applying for terms may have to be processed with a prepaid option.

Terms of Sale: Net 30 days - All prices are net and payable within 30 days (on open accounts only) from the date of invoice. MakerKraft reserves the right to cancel, withhold or decline orders on accounts that are past due or exceed their credit limit. Past due balances may be charged interest. Customers will be responsible for payment of all collection fees incurred by the company in collections of past due balances.

SHIPPING INFORMATION

All of our standard shipments are sent via USPS (US Postal Sevice), unless otherwise specified. Expedited shipping options are also available to you, either at checkout (online) or upon request (by phone or fax). Please note, expedited shipping options refer to the actual shipping time, not the order processing time. Orders shipping within the US are usually processed and shipped out within 24-48 hours of purchase. Bulk or production orders have longer lead times depending on the items ordered and/or availability. On occasion all orders are subject to have longer than usual lead times depending on availability of items; however customer will be notified in these rare situations. Also, we reserve the right to require credit card purchases over a certain amount to be shipped to the billing address. Transit Times We are located in New York, United States. Some orders shipped to the West Coast or outside of the United States, may not arrive as quickly as orders shipped to destinations which are closer. Occasionally delays may be associated with the carrier due to weather or other unforeseen events. International orders pass through customs, which may also add additional delays. International Orders Any duties, taxes or other import fees assessed by customs will be the responsibility of the recipient.